Privacy Policy & Cookie Policy

Information We Collect

We may collect various types of information, including but not limited to:

1. Personal Information: This includes your name, email address, mailing address, phone number, and other personally identifiable information you provide when making a purchase or signing up for an account.
2. Transaction Information: We collect information related to your purchases, such as order details, payment information, and shipping information.
3. Log Data: We automatically collect information about your device, browser type, IP address, and other technical details when you visit our Website. This information helps us improve our services and user experience.
4. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, customize content, and collect information about your preferences and interactions with our Website.

How We Use Your Information

We utilize your name and contact information to

Send you service-related messages via text, email, or social media to enhance your customer experience and meet our contractual commitments.

Prevent and detect fraudulent activities, safeguarding both our interests and our customers.

Understand your preferences and those of our other customers, again based on our legitimate business interests.

1. Processing Orders: We use your personal and transactional information to fulfill your orders, process payments, and deliver products and services.
2. Customer Support: We may use your contact information to provide customer support and respond to your inquiries, requests, or comments.
3. Improving Our Services: We analyze data to enhance our products, services, and the functionality of our Website. This includes personalizing your experience and improving our marketing strategies.
4. Legal Compliance: We may use your information to comply with legal obligations, including tax and regulatory requirements.

Data Sharing and Security

We take your privacy seriously and do not sell, trade, or rent your personal information to third parties without your explicit consent. We may share your information with trusted service providers, such as shipping carriers, payment processors, and marketing partners, solely for the purposes outlined in this Privacy Policy.

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

Entities Requiring Your Information for Order Fulfillment: This includes delivery companies, finance providers, and payment service providers

IT Support Providers:

We collaborate with IT companies who assist in maintaining our website and other essential business systems.

Professional Service Providers:

We engage with professional service providers, such as marketing agencies, advertising partners who review our site, and website hosts that play a crucial role in running our business.

Fraud Prevention and Security:

To combat fraud effectively, we may share data with credit reference agencies, law enforcement agencies, and fraud prevention agencies.

Personalized Content on External Platforms:

We use platforms like Google, Facebook, and Instagram to display products tailored to your interests while you browse the internet. This is based on your acceptance of cookies on our website. For detailed information about the cookies we use, please refer to our cookie policy.

Use of Your Responses to Surveys, Competitions, and Promotions:

Your responses to surveys, competitions, and promotions are employed for the following purposes:

Managing and conducting surveys, competitions, or promotions.

Continuously improving our customer service to better serve you.

Enhancing our product range based on your valuable feedback.

Use of Your Payment Information:

Processing payments and issuing refunds.

Preventing and detecting fraudulent activities. These actions are carried out based on our legitimate business interests. It’s important to note that we do not store your credit card details or your card’s security/CVV code.

Use of Your Contact History with Us (Phone, Email, Post):

Your contact history with us (via phone, email, or post) is used to:

Provide exceptional customer service and support.

Process refunds and uphold guarantees. We are committed to maintaining the quality of our customer service, and these actions align with our legitimate business interests.

Use of Your Purchase History and Saved Basket Items:

We leverage your purchase history and saved basket items to:

Facilitate your purchases.

Provide ongoing customer service and support, including handling returns and exchanges.

Gain insights into your preferences and those of our valued customers. Our aim is to enhance your shopping experience, and this is in line with our legitimate business interests.

Use of Information When Browsing Our Website via Phone or Computer:

When you browse our website using your phone or computer, we utilize this information to:

Enhance the functionality and performance of our website, which includes noting your IP address and device type.

Safeguard the security of our website.

Present products that are tailored to your interests through a personalization engine.

Use of Information from Linked Accounts (e.g., Facebook and Twitter):

If you link your accounts with us through platforms like Facebook and Twitter, we use this information to:

Provide you with product recommendations that align with your preferences.

Display relevant product advertisements to enhance your shopping experience.

Use of Your Responses to Surveys, Competitions, and Promotions:

Your responses to surveys, competitions, and promotions are employed for the following purposes:

Managing and conducting surveys, competitions, or promotions.

Continuously improving our customer service to better serve you.

Enhancing our product range based on your valuable feedback.

Performance of Contract:

This concept involves processing your data when it is necessary to fulfill a contract in which you are a participant or to undertake actions as per your request before entering into such a contract.

Compliance with Legal or Regulatory Obligation:

This phrase signifies the processing of your personal data when it is essential for adhering to a legal or regulatory obligation that we are obligated to follow.

The personal data that we collect

Information about your on-site browsing behaviour, including viewed products and pages, IP address, and browser details.

Your name, email, and telephone contact information.

Details related to your organization, if provided.

Addresses, payment details, and any necessary data for processing orders and returns. Please note that we do not store payment details from online transactions.

Communication records, including emails, text messages, and telephone calls.

Gift card details.

Any other data entered on our site for specific purposes, such as creating wishlists.

Marketing and communication preferences, including your choices regarding receiving marketing from us and our third-party partners.

We may process identify general category of data. This data may include customer names, email addresses, billing addresses, order history, payment information, etc.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Purposes of processing and legal bases

We have set out the purposes for which we may process personal data and the legal bases of the processing.

Operations – We may process [your personal data] for [the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control]. The legal basis for this processing is [our legitimate interests, namely [the proper administration of our website, services and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].

Relationships and communications – We may process [contact data, account data, customer relationship data, transaction data and/or communication data] for [the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling]. The legal basis for this processing is [our legitimate interests, namely [communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business]].

Personalisation – We may process [account data, service data and/or usage data] for [the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [offering the best possible experience for our website visitors and service users]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].

Direct marketing – We may process [contact data, account data, profile data, customer relationship data and/or transaction data] for [the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [promoting our business and communicating marketing messages and offers to our website visitors and service users]].

Research and analysis – We may process [usage data, service data and/or transaction data] for [the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring, supporting, improving and securing our website, services and business generally]].

Record keeping – We may process [your personal data] for [the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally]. The legal basis for this processing is our legitimate interests, namely [ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy].

Security – We may process [your personal data] for [the purposes of security and the prevention of fraud and other criminal activity]. The legal basis of this processing is our legitimate interests, namely [the protection of our website, services and business, and the protection of others].

Insurance and risk management – We may process [your personal data] where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice]. The legal basis for this processing is our legitimate interests, namely [the proper protection of our business against risks].

Legal claims – We may process [your personal data] where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others].

Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

Who we may share it with.

We may disclose [your personal data] to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose [your personal data] to [our insurers and/or professional advisers] insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice].

Your personal data held in our website database will be stored on the servers of our hosting services providers. All data is stored on WordPress.com infrastructure

We may disclose [specify personal data category or categories] to [our suppliers or subcontractors] insofar as reasonably necessary for [specify purposes].

Financial transactions relating to [our website and services] [are] OR [may be] handled by our payment services providers, [identify PSPs]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds].

We may disclose [contact data along with any other personal data contained in enquiries made through our website or services] to [one or more of those selected third party suppliers of goods and/or services identified on our website] for [the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services].[ Each such third party will act as a data controller in relation to the personal data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.]

In addition to the specific disclosures of personal data, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

You acknowledge that [personal data that you submit for publication through our website or services] may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

To stop receiving marketing messages from us, you have several options:

Adjust Your Account Settings: You can manage your marketing preferences by accessing your account settings on our website.

Unsubscribe from Emails: In any marketing email you receive from us, you can click on the ‘unsubscribe’ link to stop receiving further marketing communications.

Contact Us Directly: You can also reach out to us directly at info@finndeluxe.co.uk and request to be removed from our marketing list.

Please note that after opting out, we will update your profile to ensure you no longer receive marketing messages. However, it may take a few days for all our systems to be updated, so you might still receive messages from us during this processing period.

It’s important to mention that opting out of marketing messages will not affect essential service communications, such as order updates or customer service messages, which will continue as usual.

Observing Online Advertisements:

We utilize online advertising as a means to keep our valued customers informed about our latest developments and to facilitate the discovery of our products. To achieve this, we employ targeted advertising banners and ads that appear when you visit other websites. This advertising approach involves various digital marketing networks and ad exchanges, alongside the use of diverse advertising technologies and mobile identifiers. The content of the banners and ads you encounter is shaped by the information we have on file about you.

Safeguarding Your Data:

We hold your privacy and data security in high regard, and we are committed to taking every reasonable precaution to safeguard your personal data. We have implemented multiple layers of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Retention of Your Information:

We will retain your information for as long as your account is active or for as long as necessary to provide our services to you. However, in certain circumstances, such as legal or regulatory obligations, dispute resolution, fraud prevention, abuse prevention, or enforcement of our terms and conditions, we may need to retain some of your information even after you have closed your account or when it is no longer required for service provision.

Your Choices

You have the right to access, correct, or delete your personal information held by us. You can also manage your communication preferences and opt out of certain communications at any time.

In relation to your personal information, you have the following rights:

The right to access the personal information we hold about you.

The right to be informed about how your personal information is used.

The right to request correction of inaccurate personal information we hold about you.

The right to opt out of direct marketing messages and to withdraw consent for other consent-based processing at any time.

The right to request the deletion, cessation of processing or collection of your data.

Profiling: You also have the right not to be subject to decisions solely based on automated processing, including profiling. While we tailor our communications via email and post to provide relevant offers, we believe this profiling does not have a legal or significant impact on you. If you do not wish us to use your data for this purpose, please email us at info@finndeluxe.co.uk

About cookies

At FINN DELUXE, we use cookies to provide you with a better browsing experience. This Cookie Policy explains how we use cookies on our website. By using our website, you consent to the use of cookies as described in this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Changes to this Privacy Policy & Cookie Policy

We may update this Privacy Policy & Cookie Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any material changes through the Website. The modified Privacy Policy will be effective immediately upon posting on the Services.

Contact Us

This website is owned and operated by FINN DELUXE.

We are registered in [England and Wales] under registration number 13959694, and our registered office is at (1 Oakcroft Road, Chessington Surrey, KT9 1BD United Kingdom)

Our principal place of business is at Trident Court, 1 Oakcroft Road, Chessington Surrey, KT9 1BD United Kingdom.

You can contact us:

(a)    [by post, to [the postal address given above]];

(b)    [using our website contact form];

(c)    [by email, using [the email address published on our website]].