Return & Refund

1.     Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply [to all of our customers, irrespective of their geographical location].

1.4    This policy shall apply to [all orders submitted through our website].

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges)

2.     Returns

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within [30] days following [the date of dispatch of the product to you];

(b)    the returned product is [unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new];

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

3.     Returns procedure

3.1    In order to take advantage of your rights under this policy, you must [contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number].

3.2    Products returned under this policy must be [sent by Royal Mail Signed For delivery] to [ Trident Court 1 Oakcroft Road Chessington Surrey KT9 1BD.

3.3   You will be responsible for paying postage costs associated with returns under this policy.

3.4 Shipping charges for returns are the responsibility of the customer, unless the item was damaged or defective upon receipt. In the case of a damaged or defective item, please contact us immediately and we will arrange for the return and replacement of the item at no additional cost to you.

3.5 If you received an incorrect item, please contact us within [insert number of days] days of receiving your order and we will arrange for the correct item to be shipped to you at no additional cost.

3.6. Please note that custom-made or personalized items cannot be returned or exchanged unless they are defective or damaged. In the case of a defective or damaged custom-made or personalized item, please contact us immediately and we will arrange for a replacement or refund.

Sales Discount over 80% Item Return Policy

4.1 No Returns on 80% OFF Discounted Items

All items purchased over 80% OFF discounted price, including promotions, clearance sales, and special offers, are final sale and cannot be returned or exchanged under any circumstances.

4.2 Exceptions

Returns will only be accepted in the following cases:

• The item is defective or damaged upon purchase.

• There is an error in the order due to our mistake (e.g., wrong item delivered).

4.3 Quality Assurance

Customers are encouraged to inspect all discounted items before purchase. Once a sale is completed, the transaction is final.

4.4 Warranty Coverage

If a discounted item comes with a manufacturer’s warranty, customers may contact the manufacturer directly for any warranty-related issues.

4.5 Customer Acknowledgment

By purchasing a discounted item, the customer acknowledges and agrees to this policy.

For any questions, please contact [Your Contact Information].4.     Exclusions

5.1    The following types of products may not be returned under this policy:

(a)    [DVDs, CDs and other audio or video or audio-visual recordings];

(b)    [computer software (whether on CD-ROM, DVD-ROM or otherwise)];

(c)    [newspapers, periodicals, magazines or similar products];

(d)    [toiletries and cosmetics];

(e)     [any product made to your specification];

(f)    [any product made to order];

(g)    [any product personalised or adapted for you]; or

(h)     [gift vouchers].

6.     Refunds

6.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

6.2    We will not refund to you the original delivery charges relating to the returned product.

6.3    We will not refund to you any costs you incur in returning the product to us.

6.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

6.5    We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.

7.     Improper returns

7.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 7 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

8.     Our details

8.1    This website is owned and operated by Finn Deluxe

8.2    Our principal place of business is at Trident Court 1 Oakcroft Road Chessington Surrey KT9 1BD United Kingdom

8.3    You can contact us:

(a)    [using our website contact form];

(b)    [by email, using [the email address published on our website]